Start Date

8-1-2011 9:45 AM

End Date

8-1-2011 10:30 AM

Track

2. Track 2 - Poster Session

Subject Area

Human Resources

Faculty Member

Dr. Kelly Phelan kelly.phelan@ttu.edu

Abstract

The hospitality and tourism industries have been slow to integrate the practice of knowledge management, while other industries have embraced this concept well over the last ten years. In a global business climate where constant change is the norm, the concept of organizational learning culture (OLC) has never been more significant. This study will examine how hourly hospitality employees perceive OLC and to what extent they are supported by middle management.

Keywords

knowledge management, organizational learning culture, hospitality management



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Jan 8th, 9:45 AM Jan 8th, 10:30 AM

Existence of the Culture of Learning from the Perspective of Hourly Hospitality Employees

The hospitality and tourism industries have been slow to integrate the practice of knowledge management, while other industries have embraced this concept well over the last ten years. In a global business climate where constant change is the norm, the concept of organizational learning culture (OLC) has never been more significant. This study will examine how hourly hospitality employees perceive OLC and to what extent they are supported by middle management.