Start Date

8-1-2011 9:45 AM

End Date

8-1-2011 10:30 AM

Track

2. Track 2 - Poster Session

Subject Area

Management

Faculty Member

Karthik Namasivayam (Ph.D.) kun1@psu.edu

Abstract

The influence of team knowledge on team learning behavior, team performance, and team viability was tested using service management teams in a restaurant setting. Teammates’ taskwork knowledge and teamwork knowledge was both conceptually and empirically distinguished and their convergence or ‘sharedness’ was assessed. Preliminary results showed that both shared taskwork and teamwork knowledge were positively related to performance, viability, and team learning behavior.

Keywords

Team knowledge, team cognition, shared mental models, team learning behavior, team performance, and team viability

Graduate Conference - Guchait - Final Paper.docx (74 kB)
Final paper submission. The title has been changed. The abstract has been changed.

 
Jan 8th, 9:45 AM Jan 8th, 10:30 AM

Examining the Influence of Team Knowledge on Effectiveness of Service Management Teams

The influence of team knowledge on team learning behavior, team performance, and team viability was tested using service management teams in a restaurant setting. Teammates’ taskwork knowledge and teamwork knowledge was both conceptually and empirically distinguished and their convergence or ‘sharedness’ was assessed. Preliminary results showed that both shared taskwork and teamwork knowledge were positively related to performance, viability, and team learning behavior.