Start Date
6-1-2011 4:00 PM
End Date
6-1-2011 4:45 PM
Track
2. Track 2 - Poster Session
Subject Area
Information Technology
Faculty Member
Mehmet Erdem mehmet.erdem@unlv.edu
Abstract
People have various learning styles, and therefore the hospitality industry should consider generational differences in learning as it seeks to develop human capital by revitalizing its training program. Mobile learning (M-learning) is increasingly becoming popular as a training tool in the hospitality industry. As members of the baby boom generation - people born between 1943 and 1960, the proportion of workers over 55 years old will increase dramatically. As this population grows, training should be modified according to the different generational characteristics of employees, their respective expectations, attitudes, and level of satisfaction in current work environment. Consequently, this study intends to explore older workers’ perspectives of M-learning use in the hospitality workplace. A case study approach is proposed as the main methodology for this study.
Keywords
m-learning, older workers, training technology
M-learning in Hospitality: An Exploration of Older Workers’ Needs and Attitudes
People have various learning styles, and therefore the hospitality industry should consider generational differences in learning as it seeks to develop human capital by revitalizing its training program. Mobile learning (M-learning) is increasingly becoming popular as a training tool in the hospitality industry. As members of the baby boom generation - people born between 1943 and 1960, the proportion of workers over 55 years old will increase dramatically. As this population grows, training should be modified according to the different generational characteristics of employees, their respective expectations, attitudes, and level of satisfaction in current work environment. Consequently, this study intends to explore older workers’ perspectives of M-learning use in the hospitality workplace. A case study approach is proposed as the main methodology for this study.