Start Date

6-1-2011 4:00 PM

End Date

6-1-2011 4:45 PM

Track

2. Track 2 - Poster Session

Subject Area

Information Technology

Faculty Member

Mehmet Erdem mehmet.erdem@unlv.edu

Abstract

People have various learning styles, and therefore the hospitality industry should consider generational differences in learning as it seeks to develop human capital by revitalizing its training program. Mobile learning (M-learning) is increasingly becoming popular as a training tool in the hospitality industry. As members of the baby boom generation - people born between 1943 and 1960, the proportion of workers over 55 years old will increase dramatically. As this population grows, training should be modified according to the different generational characteristics of employees, their respective expectations, attitudes, and level of satisfaction in current work environment. Consequently, this study intends to explore older workers’ perspectives of M-learning use in the hospitality workplace. A case study approach is proposed as the main methodology for this study.

Keywords

m-learning, older workers, training technology



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Jan 6th, 4:00 PM Jan 6th, 4:45 PM

M-learning in Hospitality: An Exploration of Older Workers’ Needs and Attitudes

People have various learning styles, and therefore the hospitality industry should consider generational differences in learning as it seeks to develop human capital by revitalizing its training program. Mobile learning (M-learning) is increasingly becoming popular as a training tool in the hospitality industry. As members of the baby boom generation - people born between 1943 and 1960, the proportion of workers over 55 years old will increase dramatically. As this population grows, training should be modified according to the different generational characteristics of employees, their respective expectations, attitudes, and level of satisfaction in current work environment. Consequently, this study intends to explore older workers’ perspectives of M-learning use in the hospitality workplace. A case study approach is proposed as the main methodology for this study.