Presenter Information

Qiuzi LiangFollow

Start Date

7-1-2011 3:15 PM

End Date

7-1-2011 4:00 PM

Track

2. Track 2 - Poster Session

Subject Area

Human Resources

Faculty Member

Ki-Joon Back, PhD kback@uh.edu

Abstract

Communication satisfaction has received considerable attention in the past twenty years; however, there is a paucity of the communication research in the hospitality industry. Employees at one of the theme parks in China were selected to assess the relationships among communication satisfaction (CS), job satisfaction (JS) and organizational commitment (OC), using updated Communication Satisfaction Questionnaire. The results demonstrated that (1) all of the sub-dimensions of CS were significant on JS except for communication climate (CC); (2) JS was significant on all the sub-dimensions of CS. A conclusion could be drawn that hospitality managers enhancing the communication satisfaction will enjoy a higher job satisfaction and increased organization commitment.

Keywords

communication satisfaction, job satisfaction, organization commitment, communication satisfaction questionnare



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Jan 7th, 3:15 PM Jan 7th, 4:00 PM

Communication Satisfaction In the Hospitality Industry: A Case Study of Employees at a Theme Park in China

Communication satisfaction has received considerable attention in the past twenty years; however, there is a paucity of the communication research in the hospitality industry. Employees at one of the theme parks in China were selected to assess the relationships among communication satisfaction (CS), job satisfaction (JS) and organizational commitment (OC), using updated Communication Satisfaction Questionnaire. The results demonstrated that (1) all of the sub-dimensions of CS were significant on JS except for communication climate (CC); (2) JS was significant on all the sub-dimensions of CS. A conclusion could be drawn that hospitality managers enhancing the communication satisfaction will enjoy a higher job satisfaction and increased organization commitment.