Start Date
6-1-2011 1:00 PM
End Date
6-1-2011 2:15 PM
Track
1. Track 1 – Formal Paper Presentation
Subject Area
Management
Faculty Member
Dogan Gursoy, Ph.D., Associate Professor. email: dgursoy@wsu.edu
Abstract
Testing a hypothetical model that examines the effect of work engagement on employees’ job satisfaction and turnover intention, this study explores moderating effects of the generation on the relationships between these work-related constructs among 742 customer contact employees in the hotel industry. A series of hierarchical and interaction plot analyses indicate that the generation is likely to have some pattern of moderating effects on the relationships between proposed work-related constructs. Moderating effects of the generation are particularly noticeable in the relationships between work engagement and turnover intention. Millennials were also found to be a more distinct cohort from Gen Xers and Baby Boomers with regard to the influence of work engagement on job satisfaction and turnover intention. Findings suggest that work engagement is especially important to retain Millennial employees.
Keywords
Generation effect, Work engagement, Hotel employees
Generation Effect on the Relationship between Work Engagement, Satisfaction, and Turnover Intention among US Hotel Employees
Testing a hypothetical model that examines the effect of work engagement on employees’ job satisfaction and turnover intention, this study explores moderating effects of the generation on the relationships between these work-related constructs among 742 customer contact employees in the hotel industry. A series of hierarchical and interaction plot analyses indicate that the generation is likely to have some pattern of moderating effects on the relationships between proposed work-related constructs. Moderating effects of the generation are particularly noticeable in the relationships between work engagement and turnover intention. Millennials were also found to be a more distinct cohort from Gen Xers and Baby Boomers with regard to the influence of work engagement on job satisfaction and turnover intention. Findings suggest that work engagement is especially important to retain Millennial employees.