Type of Submission
Tourism sector is one of the locomotive sectors in economy of the TRNC (Turkish Republic of North Cyprus). Even though, education sector plays a major role in the economy still it did not take the locomotive position of the Tourism sector. Due to this reality, the tourism institutions in TRNC are the main consumers of the banking sector. But, for the time being, the banking sector is not serving at the required level of quality for the tourism institutions. The study searched, how the luxury hotels as the dominant section of the tourism sector, identify the bank service quality. As a result of this study, it is seen that; the services provided by the banks are not satisfying the responsiveness, assurance, and empathy needs of the luxury hotels in TRNC.
Şafakli, Okan Veli and Özdeşer, Hüseyin
"Are Luxury Hotels Satisfied With the Quality of Banking Services in Northern Cyprus?,"
Journal of Hospitality Financial Management:
1, Article 2.
Available at: http://scholarworks.umass.edu/jhfm/vol16/iss1/2