Friday, 30 July
Location
Puerto Rico
Information
The article presents an investigation of the relationship between the burnout dimensions of emotional exhaustion, depersonalization and personal accomplishment and the ‘Big Five’ personality traits. The Maslach Burnout Inventory was utilized to allow research participants to describe their perceived level of burnout while the most widely acknowledged tool for measuring personality traits, the ‘Big Five’, was also incorporated in the questionnaire, which was then distributed to 500 hotel managers. Findings indicate a positive association between emotional exhaustion and neuroticism, negative associations between depersonalization and both agreeableness and conscientiousness, and, finally, a positive association between personal accomplishment and conscientiousness. Industry implications and recommendations for stakeholders are discussed.
Start Date
30-7-2010 11:30 AM
End Date
7-30-2010 12:30 PM
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Investigating the Association of Burnout and Personality Traits of Hotel Managers
Puerto Rico
The article presents an investigation of the relationship between the burnout dimensions of emotional exhaustion, depersonalization and personal accomplishment and the ‘Big Five’ personality traits. The Maslach Burnout Inventory was utilized to allow research participants to describe their perceived level of burnout while the most widely acknowledged tool for measuring personality traits, the ‘Big Five’, was also incorporated in the questionnaire, which was then distributed to 500 hotel managers. Findings indicate a positive association between emotional exhaustion and neuroticism, negative associations between depersonalization and both agreeableness and conscientiousness, and, finally, a positive association between personal accomplishment and conscientiousness. Industry implications and recommendations for stakeholders are discussed.