Jul 31st, 8:30 AM - 9:30 AM

Title

Effect of Communication Apprehension on Job Satisfaction with Information and Organizational Commitment among Lodging Revenue Managers

Information

This study assessed the relationship between communication apprehension (CA) in various work situations a revenue manager would face and job satisfaction and organization commitment. The confirmatory factor analysis shows that the second-order four-factor of CA was found to fit the data best. The structural model was tested with 241 lodging revenue managers, using the structural equation modeling technique. The results indicate a negative relationship between CA and specific job satisfaction variables. Revenue managers with a high satisfaction of information also demonstrated greater organizational commitment.

 

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