Location
Denver, Colorado USA
Information
Of late, tipping has become a topic of great debate. This pilot study attempted to capture tipping perceptions and practices in a largely minority population. The study found that respondents perceived the need to tip restaurant servers more regularly than other hospitality service providers such guest service employees and shuttle drivers. The study indicated that the respondents were inconsistent with their perceptions regarding the importance of tipping and practices for two out of the three service providers (guest service employees and hotel shuttle drivers) regarding tipping in the restaurant establishments. The results also indicated that prompt service, attentiveness, a warm welcome, a positive deposition, attire, skills and knowledge and being proactive about the service experience were justifications for tipping in general.
Start Date
27-7-2011 3:15 PM
End Date
7-27-2011 4:15 PM
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Tipping: African American Perceptions and Practices
Denver, Colorado USA
Of late, tipping has become a topic of great debate. This pilot study attempted to capture tipping perceptions and practices in a largely minority population. The study found that respondents perceived the need to tip restaurant servers more regularly than other hospitality service providers such guest service employees and shuttle drivers. The study indicated that the respondents were inconsistent with their perceptions regarding the importance of tipping and practices for two out of the three service providers (guest service employees and hotel shuttle drivers) regarding tipping in the restaurant establishments. The results also indicated that prompt service, attentiveness, a warm welcome, a positive deposition, attire, skills and knowledge and being proactive about the service experience were justifications for tipping in general.
https://scholarworks.umass.edu/refereed/ICHRIE_2011/Wednesday/15