Abstract

As biometric technology provide superior levels of accuracy, security, and convenience, it is important to understand the extent to which they are applicable in travel. This research reviews the applicability of biometric technology in travel, emphasizing the most critical opportunities and challenges. The opportunities offered by biometric systems in travel can materialize in superior identity management, increased convenience, and better human resource management. Such opportunities can be achieved through specific biometric applications, such as identity management and immigration systems, registered traveler programs, biometric passports, hotel access systems, and payment/retail systems in hotels/restaurants/resorts. Although biometric applications are promising in travel, their large-scale deployment by organizations and adoption by travelers is hindered by a number of challenges. Such challenges include privacy, fear of harm resulting from using the system, and general user anxiety, which need to be addressed before large-scale deployment of biometrics in travel, to guarantee adoption and its associated benefits.

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Opportunities and Challenges for Biometric Systems in Travel: a Review

As biometric technology provide superior levels of accuracy, security, and convenience, it is important to understand the extent to which they are applicable in travel. This research reviews the applicability of biometric technology in travel, emphasizing the most critical opportunities and challenges. The opportunities offered by biometric systems in travel can materialize in superior identity management, increased convenience, and better human resource management. Such opportunities can be achieved through specific biometric applications, such as identity management and immigration systems, registered traveler programs, biometric passports, hotel access systems, and payment/retail systems in hotels/restaurants/resorts. Although biometric applications are promising in travel, their large-scale deployment by organizations and adoption by travelers is hindered by a number of challenges. Such challenges include privacy, fear of harm resulting from using the system, and general user anxiety, which need to be addressed before large-scale deployment of biometrics in travel, to guarantee adoption and its associated benefits.