Abstract

Recent studies on destinations dealt with tourism satisfaction as most important source for competitive advantage and measured customer satisfaction in order to close performance gaps. This paper tries to shed more light on two different perspectives with respect to destination competiveness: 1. Does the perceived destination competitiveness influence satisfaction with the trip? focusing thereby on the tourists, and 2. Does the perceived destination competitiveness influence satisfaction with the tourism services? considering the suppliers’ perspective. For this research a quantitative research approach was chosen. In total 5053 interviews were conducted. The results showed that satisfaction was predicted by competitiveness dimensions on the demand and supply side. Furthermore sport tourists were more satisfied with destination performance compared to suppliers.

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Stakeholder perceptions on the interdependencies of destination competitiveness and satisfaction in winter sport destinations

Recent studies on destinations dealt with tourism satisfaction as most important source for competitive advantage and measured customer satisfaction in order to close performance gaps. This paper tries to shed more light on two different perspectives with respect to destination competiveness: 1. Does the perceived destination competitiveness influence satisfaction with the trip? focusing thereby on the tourists, and 2. Does the perceived destination competitiveness influence satisfaction with the tourism services? considering the suppliers’ perspective. For this research a quantitative research approach was chosen. In total 5053 interviews were conducted. The results showed that satisfaction was predicted by competitiveness dimensions on the demand and supply side. Furthermore sport tourists were more satisfied with destination performance compared to suppliers.