Abstract

A comprehensive analysis among theme park capacity and all its factors is lacked in existing tourism research. Based on a case study of a Chinese theme park, this paper explores the factors that affect theme park’s capacity and the relationships among them. Two models on theme park attendance-related factors and experience-related factors were built based on empirical tests and previous studies. Attendance, waiting time and tourist satisfaction were found to be closely related to each other. Tolerable waiting time, visitors’ expectation on the number and experience value of attractions visited can be effective indicators used to determine appropriate capacity of theme park. In the end, this paper conceptualized a comprehensive model of the relationships among theme park attendance, capacity, visitor waiting time, expectation on experience, satisfaction, and other related variables, based on the research findings and literature review.

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Modeling Capacity-related Factors in a Theme Park Context

A comprehensive analysis among theme park capacity and all its factors is lacked in existing tourism research. Based on a case study of a Chinese theme park, this paper explores the factors that affect theme park’s capacity and the relationships among them. Two models on theme park attendance-related factors and experience-related factors were built based on empirical tests and previous studies. Attendance, waiting time and tourist satisfaction were found to be closely related to each other. Tolerable waiting time, visitors’ expectation on the number and experience value of attractions visited can be effective indicators used to determine appropriate capacity of theme park. In the end, this paper conceptualized a comprehensive model of the relationships among theme park attendance, capacity, visitor waiting time, expectation on experience, satisfaction, and other related variables, based on the research findings and literature review.