Type

Poster

Description

This poster will use text and statistical data to describe the conditions that led to development of a chat bot. It will use text and graphics to illustrate the steps involved in building and launching the bot, and it will use text and statistical data to illustrate its functionality in responding to IM reference questions. A laptop will also be available to demo backend (developer code, etc.) as well as frontend (bot responses to questions in real time

Two or three takeaways

- The poster session will demonstrate the basic steps that are needed to integrate a chatbot to library chat software

- The session will show cases where a chatbot can be helpful (and where it is not)

More Information

The development and deployment of chat bots specifically designed to respond to reference and research questions could help libraries to respond to user demand for 24/7 research support, particularly in a time of economic strain when many libraries are experiencing staffing shortages.

Type of Library

University Library

Keywords

chatbot, academic libraries, IM questions, bot interaction

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May 4th, 2:30 PM May 4th, 3:15 PM

Can Robots Replace Librarians? Experiences Using a Chat Bot to Respond to IM Questions

Floor 2

This poster will use text and statistical data to describe the conditions that led to development of a chat bot. It will use text and graphics to illustrate the steps involved in building and launching the bot, and it will use text and statistical data to illustrate its functionality in responding to IM reference questions. A laptop will also be available to demo backend (developer code, etc.) as well as frontend (bot responses to questions in real time

Two or three takeaways

- The poster session will demonstrate the basic steps that are needed to integrate a chatbot to library chat software

- The session will show cases where a chatbot can be helpful (and where it is not)

 

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