Learn how a busy urban university is piloting the use of a chat bot to respond to research and reference questions after hours.
Type of Library
chatbot, academic libraries, IM questions, bot interaction
Can Robots Replace Librarians? Experiences Using a Chat Bot to Respond to IM Questions
This poster will use text and statistical data to describe the conditions that led to development of a chat bot. It will use text and graphics to illustrate the steps involved in building and launching the bot, and it will use text and statistical data to illustrate its functionality in responding to IM reference questions. A laptop will also be available to demo backend (developer code, etc.) as well as frontend (bot responses to questions in real time
Two or three takeaways
- The poster session will demonstrate the basic steps that are needed to integrate a chatbot to library chat software
- The session will show cases where a chatbot can be helpful (and where it is not)