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Publication Volunteer Preparedness for Emergency Management at FestivalsOlotu, Debbie Toluwanimi; Van Winkle, ChristineThis research provides insight into emergency preparedness and Management at Festivals. The study aims to enhance practice, advance theory and contribute to safe and secure event management, reducing risks for communities and event attendees. By using a service-dominant logic (SDL) framework, the study provided insight into the role of a festival stakeholder group, volunteers, and their contributions to emergency management.Publication Hosting Friends and Relatives in the YukonGriffin, TomThis study includes qualitative interviews of 54 residents of Whitehorse, Yukon, about their experiences of hosting friends and relatives, with implications for destination marketing and community development.Publication Exploring Post-secondary Students’ Perceptions of the Quality of their Summer Tourism JobsGordon, Rebecca; McAdams, BruceThis exploratory study captures job quality perceptions of 14 post-secondary school students employed in summer tourism jobs. Students that lacked training, managerial support and consistent work hours saw their job as low quality and were less committed to their employer.Publication The use of historical heritage as a factor in sustainable tourism development: the case study of Akbarieh Garden, a UNESCO world heritage site in BirjandJahangir Bolourchian, Mahdieh; Hajikhani, Mahdi; Chehri, EghbalThe research explores the role of historical heritage in bolstering sustainable tourism, with a keen focus on Akbarieh Garden, a renowned UNESCO world heritage site situated in Birjand, Iran. Historical heritage sites often present a unique intersection between the preservation of cultural legacy and the promotion of local economies through tourism. Sustainable tourism emphasizes the balance between environmental, economic, and socio-cultural aspects, ensuring that these attractions remain preserved for future generations while still benefiting present-day communities.Publication Destination Design: A Design Thinking Approach to Tourism Development Through the Evolution of Destination Management OrganizationsThomas, Matthew HardyThis research examines using design thinking methodologies to develop resilient tourist destinations amidst emerging trends. It explores the changing role of destination managers and their transition into designers rather than managers of communities. The proposed Destination Design Methodology provides a new approach to strategic planning, stakeholder partnerships, and establishing KPIs.Publication Immigration and Workforce Diversity in the Canadian Hospitality and Tourism Sector: An Opportunity Not to be MissedDimanche, Frederic; Perzyna, MaggieImmigration, as well as diversity, equity, and inclusion (DEI) are essential aspects of Canada, a multicultural country that relies on immigration. The paper describes the state of diversity management in Canadian tourism and makes recommendations to help foster a competitive tourism sector with improved worker management practices.Publication From Crisis to Recovery: Analyzing Government Support for Canadian Restaurants during the COVID-19 PandemicKellershohn, Julie; Smith, Wayne W; Litvin, Stephen W; Frash, RobertThis study, utilizing qualitative analyses, evaluates the effectiveness of Canadian government policies and subsidies in providing relief to the restaurant industry during the COVID-19 pandemic. Insights into the effectiveness of support measures (mandatory closures, wage subsidies, rent relief, and business continuity support) and recommendations for future policymaking are provided.Publication Does the rising tide lift all boats? : Navigating datascapes at the local levelPeters, Scott; Keller, PeterThe rhetoric surrounding data in tourism studies has undergone a shift from that of data scarcity to that of superabundance, but how does this actually play out with stakeholders on the ground? This paper explores the application of ‘datascapes’ to get a better understanding of data applications for tourism stakeholders.Publication Examining Sustainable food practices in luxury gastronomic restaurants: A comparison between Michelin-starred restaurants and Luxury fine dining restaurantsRoy, Hiran; Gomes, Thomas; Arya, VikasAbstract Sustainable practices are increasingly promoted in the restaurant sectors. While sustainability in luxury gastronomy restaurants (hereby Michelin-starred and luxury fine dining restaurants) has rarely been explored especially from Vancouver context. Michelin-starred and fine dining restaurants are significant influencers of sustainable food promotion. Therefore, this study explores chefs’ motivations to adopt and promote sustainable food experiences through extrinsic (planet and people) and intrinsic (plate, pleasure, and place) factors. A qualitative approach (semi-structured interview) will be employed to collect data from a sample of Michelin-starred and fine dining restaurants. It is anticipated that this study will be strengthening the existing literature by providing insight into the adoption of sustainable and ethical food practices in the luxury gastronomy restaurants.Publication How Do Restaurants Grapple with Stress when Attempting to Achieve and Keep the Michelin Star? A Qualitative Investigation in the Canadian MarketOwens, Alexander; Holmes, Mark R; Cooper, CyrusWith The Michelin Guide’s recent expansion into the Canadian market, and the highly stressful environment associated with the restaurant industry, this qualitative study looks to understand the stress that comes from trying to acquire and retain a Michelin star rating, along with the strategies restaurants employ to mitigate these stressors.Publication Why it Matters: The Tourist/traveller Dichotomy in the Context of Pandemic-era OvertourismMcClinchey, Kelley AThis research investigates the traveller/tourist dichotomy through a discourse analysis of online blogs and travel writing in the context of pandemic-era overtourism. Results indicate that travellers/tourists are perceived in ways that validate one over the other, yet both are intricately weaved within the neocolonial structures of tourism, grounded in imperialism and the power dynamics visitors have on a place.