Off-campus UMass Amherst users: To download campus access dissertations, please use the following link to log into our proxy server with your UMass Amherst user name and password.
Non-UMass Amherst users: Please talk to your librarian about requesting this dissertation through interlibrary loan.
Dissertations that have an embargo placed on them will not be available to anyone until the embargo expires.
Author ORCID Identifier
N/A
AccessType
Open Access Dissertation
Document Type
dissertation
Degree Name
Doctor of Philosophy (PhD)
Degree Program
Education
Year Degree Awarded
2017
Month Degree Awarded
May
First Advisor
Sharon Rallis
Second Advisor
Daniel Gerber
Third Advisor
Sara Whitcomb
Subject Categories
Counseling | Education | Educational Administration and Supervision | Educational Leadership | Higher Education | Higher Education Administration | Psychology | Social Work | Student Counseling and Personnel Services
Abstract
Residence Directors, as a result of repeated exposure to their students' trauma, are prone to developing compassion fatigue. Research on the use of college-based Critical Incident Stress Management (CISM) has been shown to foster collaboration, consultation, and increased stress debriefing among staff who respond to critical incidents on campus. CISM can teach Residence Directors means of recognizing work-related triggers, contribute to the normalization of stress reactions, and improve healthy coping and self-care strategies. CISM can also potentially help reduce or diminish the incidence of compassion fatigue and burnout, thereby improving Residence Directors' overall professional and personal quality of life and their resilience within the field of student affairs. Nonetheless, CISM is not widely used among all college and university settings, although it is oftentimes used as a foundation for many campuses' crisis response protocols. My study describes the utility of CISM at an Upstate New York-based college which intentionally opts to include Residence Life Staff in its training and CISM-based crisis intervention practices. I examine the scope of Residence Life Staff's involvement in Critical Incident Stress Debriefing and gauge the impact of CISM-based strategies on staff's reported levels of secondary stress, burnout, and/or compassion satisfaction.
DOI
https://doi.org/10.7275/9834061.0
Recommended Citation
Flory, Noga, "Residence Directors as Residential Crisis Workers: Exploring the Role of Campus-Based Critical Incident Stress Management in the Mitigation of Compassion Fatigue" (2017). Doctoral Dissertations. 996.
https://doi.org/10.7275/9834061.0
https://scholarworks.umass.edu/dissertations_2/996
Included in
Counseling Commons, Educational Leadership Commons, Higher Education Commons, Higher Education Administration Commons, Psychology Commons, Social Work Commons, Student Counseling and Personnel Services Commons