Off-campus UMass Amherst users: To download campus access dissertations, please use the following link to log into our proxy server with your UMass Amherst user name and password.

Non-UMass Amherst users: Please talk to your librarian about requesting this dissertation through interlibrary loan.

Dissertations that have an embargo placed on them will not be available to anyone until the embargo expires.

Document Type

Open Access Dissertation

Degree Name

Doctor of Philosophy (PhD)

Degree Program

Education (also CAGS)

Year Degree Awarded

2017

Month Degree Awarded

May

First Advisor

Sharon Rallis

Second Advisor

Daniel Gerber

Third Advisor

Sara Whitcomb

Subject Categories

Counseling | Education | Educational Administration and Supervision | Educational Leadership | Higher Education | Higher Education Administration | Psychology | Social Work | Student Counseling and Personnel Services

Abstract

Residence Directors, as a result of repeated exposure to their students' trauma, are prone to developing compassion fatigue. Research on the use of college-based Critical Incident Stress Management (CISM) has been shown to foster collaboration, consultation, and increased stress debriefing among staff who respond to critical incidents on campus. CISM can teach Residence Directors means of recognizing work-related triggers, contribute to the normalization of stress reactions, and improve healthy coping and self-care strategies. CISM can also potentially help reduce or diminish the incidence of compassion fatigue and burnout, thereby improving Residence Directors' overall professional and personal quality of life and their resilience within the field of student affairs. Nonetheless, CISM is not widely used among all college and university settings, although it is oftentimes used as a foundation for many campuses' crisis response protocols. My study describes the utility of CISM at an Upstate New York-based college which intentionally opts to include Residence Life Staff in its training and CISM-based crisis intervention practices. I examine the scope of Residence Life Staff's involvement in Critical Incident Stress Debriefing and gauge the impact of CISM-based strategies on staff's reported levels of secondary stress, burnout, and/or compassion satisfaction.

Share

COinS