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Open Access Dissertation
Doctor of Philosophy (PhD)
Education (also CAGS)
Year Degree Awarded
Month Degree Awarded
Counseling | Education | Educational Administration and Supervision | Educational Leadership | Higher Education | Higher Education Administration | Psychology | Social Work | Student Counseling and Personnel Services
Residence Directors, as a result of repeated exposure to their students' trauma, are prone to developing compassion fatigue. Research on the use of college-based Critical Incident Stress Management (CISM) has been shown to foster collaboration, consultation, and increased stress debriefing among staff who respond to critical incidents on campus. CISM can teach Residence Directors means of recognizing work-related triggers, contribute to the normalization of stress reactions, and improve healthy coping and self-care strategies. CISM can also potentially help reduce or diminish the incidence of compassion fatigue and burnout, thereby improving Residence Directors' overall professional and personal quality of life and their resilience within the field of student affairs. Nonetheless, CISM is not widely used among all college and university settings, although it is oftentimes used as a foundation for many campuses' crisis response protocols. My study describes the utility of CISM at an Upstate New York-based college which intentionally opts to include Residence Life Staff in its training and CISM-based crisis intervention practices. I examine the scope of Residence Life Staff's involvement in Critical Incident Stress Debriefing and gauge the impact of CISM-based strategies on staff's reported levels of secondary stress, burnout, and/or compassion satisfaction.
Flory, Noga, "Residence Directors as Residential Crisis Workers: Exploring the Role of Campus-Based Critical Incident Stress Management in the Mitigation of Compassion Fatigue" (2017). Doctoral Dissertations. 996.
Counseling Commons, Educational Leadership Commons, Higher Education Commons, Higher Education Administration Commons, Psychology Commons, Social Work Commons, Student Counseling and Personnel Services Commons