Baker, Melissa

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Email Address
Birth Date
Research Projects
Organizational Units
Job Title
Assistant Professor, Department of Hospitality and Tourism Management, Isenberg School of Management
Last Name
Baker
First Name
Melissa
Discipline
Hospitality Administration and Management
Expertise
Customer complaining
Emotional labor
Facial features
Food and beverage management
Human resources management
Impression formation
Service failure
Services marketing
Introduction
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