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A Changing Netnographic Landscape: Is There a Place for Online Ethnography in Hospitality and Tourism?

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Abstract
With the changing landscapes of online research, netnography has shifted to fit the needs of researchers in hospitality and tourism. This has left a void behind, however, for traditional ethnographic methodologies. This study reviews past netnographic research in hospitality and tourism and finds three major differentiating points: 1. online community definitions, 2. data collection methodologies, and 3. ethics in research. Through discussing the distinctions between ethnography and netnography, this research shows the availability of two distinct qualitative methodologies. As netnography grows and changes, traditional ethnography should not be lost in the process. Ethnographic principles grounded in the foundation of anthropological doctrines should remain important and distinct from netnography. The ability to use the diverse tools in the qualitative toolbox will help hospitality and tourism researchers understand the transforming marketplace.
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Date
2017
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