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The Impact of Hotel Attributes’ Satisfaction on Overall Guest Satisfaction

Citations
Abstract
It is important to identify these new hotel attributes and measure guests’ level of satisfaction and the impact of these attributes on overall guest satisfaction. In addition, few studies investigated the hotel attributes’ satisfaction on overall guest satisfaction. Hence, the purpose of the study is to identify levels of guest satisfaction with hotel attribute, as well as to determine the impact of hotel attributes’ satisfaction on overall guest satisfaction and intention to return.
Type
Presentation
Date
2011-01-06
Publisher
Degree
License
License