An employee’s performance is evaluated by how well they perform a given task. The purpose of this research is to measure an increase in job performance resulting from training service employees in reading the facial clues of their customers and adjusting their service delivery to recognize their mood. Mattila and Enz (2002) suggest that by “reading” the customer’s expressed emotions; contact employees could learn to adjust their service delivery styles to the shifting particulars of the customer base. Hochschild (1983) framework of emotion labor is used as theoretical framework and an experimental design shall be used to test the hypotheses.