Start Date
8-1-2011 9:45 AM
End Date
8-1-2011 10:30 AM
Track
2. Track 2 - Poster Session
Subject Area
Management
Faculty Member
Karthik Namasivayam (Ph.D.) kun1@psu.edu
Abstract
The influence of team knowledge on team learning behavior, team performance, and team viability was tested using service management teams in a restaurant setting. Teammates’ taskwork knowledge and teamwork knowledge was both conceptually and empirically distinguished and their convergence or ‘sharedness’ was assessed. Preliminary results showed that both shared taskwork and teamwork knowledge were positively related to performance, viability, and team learning behavior.
Keywords
Team knowledge, team cognition, shared mental models, team learning behavior, team performance, and team viability
Final paper submission. The title has been changed. The abstract has been changed.
Examining the Influence of Team Knowledge on Effectiveness of Service Management Teams
The influence of team knowledge on team learning behavior, team performance, and team viability was tested using service management teams in a restaurant setting. Teammates’ taskwork knowledge and teamwork knowledge was both conceptually and empirically distinguished and their convergence or ‘sharedness’ was assessed. Preliminary results showed that both shared taskwork and teamwork knowledge were positively related to performance, viability, and team learning behavior.