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Crowding Perceptions and Satisfaction in National Parks: When will we learn?

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Abstract
Crowding and satisfaction in Yellowstone National Park was assessed through intercept studies at entrances and attractions within the park. Results showed that in-the-moment surveys still showed high satisfaction by most visitors even though visitation numbers are at record highs. Differences were found in satisfaction between first time and repeat visitors as well as between visitors who had only been in the park 4 days or less compared to those with longer stays indicating that familiarity with the park brings about more acute assessment of their visit. Managers of protected areas should re-evaluate the use of studies gauging perceived crowding in today's world of social media and awareness of crowding which could allow visitors to accept and adapt to overcrowded conditions.
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event
Date
2020
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