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Type of Submission

Industry Insights

Abstract

The Hospitality Asset Managers Association (HAMA), which represents hotel owners globally, regularly surveys its members to identify issues of concern to owners. The association conducts an annual student competition to research these issues and present their results at the annual HAMA conference. The article identifies these issues and presents research conducted by one of the students on the issue of hotel room service and recommends alternatives to room service.

DOI

10.1080/10913211.2015.1104120

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