Type of Submission

Refereed Article


Human Resource (HR) allocation for independent hotels is critical, especially during and after the pandemic because labor costs account for a large portion of operating expenses in lodging businesses. An effective HR allocation can therefore be critical for minimizing costs and, at the same time, for improving profitability and making financial management more efficient. This study focuses on fuzzy goal programming models covering both linear and quadratic cases to study HR allocation issues for independent hotels as linear programming models are often limited to handle multiple objective HR allocation problems. The applications illustrated in this research can be fully utilized in real-world situations using a spreadsheet software tool such as Excel and can also be integrated into the lodging program curriculum. The implications may also provide insights into how to better deal with financial management risk faced by the lodging and hospitality industry during the pandemic.