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Migrating to a new library service platform can be a daunting project. It involves stakeholders inside and outside the organization. It could potentially involve consortia activities and add another layer of stakeholders. One could conclude that a library migration involves almost every aspect of a library’s activities. It certainly requires a significant amount of change where views may differ on the need for a migration or the role that technical services play. Those views are most likely associated with widely held expectations. Hence, measuring the success of a migration relies on not just the completion of technical tasks but also if that migration met the community of users’ expectations. This begs the question of how it is possible to manage expectations that are met by stakeholders. In this presentation, the presenter will cover concepts on managing expectations and highlight examples of both successful and unsuccessful strategies at all stages of a migration.


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