“Reference Librarians at the Reference Desk in a Learning Commons: A Qualitative Evaluation.” PREPRINT

Authors

Elizabeth B. Fitzpatrick, University of Massachusetts AmherstFollow

Publication Date

May 2008

Journal or Book Title

Journal of Academic Librarianship

Abstract

This is a preprint of an article co-written with Dr. Anne C. Moore, and Beth W. Lang, Head of Reference, W.E.B. Du Bois Library, University of Massachusetts Amherst.

At the University of Massachusetts Amherst’s W.E.B. Du Bois Library’s Learning Commons, only Reference librarians staff the Reference & Research Assistance desk. Surveys, a focus group, reference question transcriptions, and question-type tallies indicate this service model is strongly preferred by users and librarians over the previous tiered model.

Recommended Citation

Fitzpatrick, Elizabeth B., "“Reference Librarians at the Reference Desk in a Learning Commons: A Qualitative Evaluation.” PREPRINT" (2008). Journal of Academic Librarianship. 36.
Retrieved from https://scholarworks.umass.edu/librarian_pubs/36