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Abstract

The purpose of this study was to pilot test the Dolasinski and Reynolds (2019) Microlearning Model in a hotel environment. Training materials were developed, designed, delivered, and assessed following the model using hotel specific content. Assessments was conducted prior to the training and for 60 days post training, showing that employees improved overall performance and guest scores improved for 60 days post training. Positive results suggest that the microlearning model could be used in hotels with success. There were some limitations of the study including size of sample. Future studies should be conducted with larger sample size and in other areas of the hospitality and tourism industry.

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