Jul 31st, 8:30 AM - 9:30 AM


Effect of Communication Apprehension on Job Satisfaction with Information and Organizational Commitment among Lodging Revenue Managers


This study assessed the relationship between communication apprehension (CA) in various work situations a revenue manager would face and job satisfaction and organization commitment. The confirmatory factor analysis shows that the second-order four-factor of CA was found to fit the data best. The structural model was tested with 241 lodging revenue managers, using the structural equation modeling technique. The results indicate a negative relationship between CA and specific job satisfaction variables. Revenue managers with a high satisfaction of information also demonstrated greater organizational commitment.