ScholarWorks@UMass Amherst

Emotional Intelligence and Coping Styles among Hospitality Industry Employees

Hyun Jeong Kim, Washington State University
Jerome Agrusa, Hawaii Pacific University

8:30 AM - 9:30 AM

Financial Distress for U.S. Lodging Industry: Effects of Leverage, Capital Intensity, and Internationalization

Seoki Lee, Temple University
Yoon Koh, Temple University
Chang Huh, Niagara University

8:30 AM - 9:30 AM

Identification of Industry Needs for Baccalaureate Hospitality Graduates: A Delphi Study

Thomas Mayburry, South Seattle Community College
Nancy A. Swanger, Washington State University

8:30 AM - 9:30 AM

Menu Analysis for Coffee Shop Operation: Using Activity-Based Costing

Hyun-Oh Kang, Texas Tech University
Sang-Mook Lee, Texas Tech University
Young Hoon Kim, The University of Mississippi

San Juan, Puerto Rico USA

8:30 AM - 9:30 AM

Revealing Key Competencies of Hospitality Graduates Demanded by Industry: A 25-year review

Misty Johanson, DePaul University
Richard Ghiselli, Purdue University - Main Campus
Linda J. Shea, University of Massachusetts - Amherst
Chris Roberts, DePaul University

Refereed Paper

8:30 AM - 9:30 AM

The Interactive Effects of Colors on Visual Attention and Working Memory: In Case of Images of Tourist Attractions

Dae-Young Kim

8:30 AM - 9:30 AM

Training Motivational Factors as Predictors of Employees' Training Satisfaction in Foodservice Operation

Hyun-Woo Joung, Texas Tech University
Eun-Kyong Choi, Texas Tech University
Ben K. Goh, Texas Tech University

8:30 AM - 9:30 AM

Defining and Dimensionalizing Organizational Innovativeness

Patrick Lynch, Waterford Institute of Technology
Margaret M. Walsh, Waterford Institute of Technology
Denis Harrington, Waterford Institute of Technology

9:45 AM - 10:45 AM

Entertainment Attendees Judgments of Satisfaction, Quality, and the associated Behavioral Intentions: The Case of Cricket Arena and Ovens Auditorium

Kakyom Kim, Johnson & Wales University - Charlotte
Denver Severt, University Central Florida
Ann-Marie Weldon, Johnson & Wales University - Charlotte

9:45 AM - 10:45 AM

Examination of the Reliability and Validity of an Instrument for Measuring Restaurant Website Quality (DINEWEBQUAL)

Hak-Seon Kim, Texas Tech University
Kwang-Woo Lee, Texas Tech University
Dong-Soo Lee, Texas Tech University
Hyun-Woo Joung, Texas Tech University
Jingxue (Jessica) Yuan, Texas Tech University

9:45 AM - 10:45 AM

Hotel Companies’ Environmental Awareness & Commitment: A review of their web pages

Yuchin (Jerrie) Hsieh, University of North Carolina at Greensboro
Sang-Mi Jeon, Silla University

9:45 AM - 10:45 AM

Marketing Wine to Millennials

Deborah C. Fowler, Texas Tech University
Celia D. Henley, Texas Tech
Jingxue Yuan, Texas Tech University
Betty L. Stout, Texas Tech University
Ben K. Goh, Texas Tech University

9:45 AM - 10:45 AM

Measuring Productivity of the Proceedings of a Graudate Conference

Dong-Soo Lee, Texas Tech University
Eun-Kyong Choi, Texas Tech University
Lynn Huffman, Texas Tech University

9:45 AM - 9:45 AM

QSR Choice: Key Restaurant Attributes and the Role of Gender, Age and Dining Frequency

Robert J. Harrington, university of arkansas
Michael C. Ottenbacher, Heilbronn University
Kelly A. Way, University of Arkansas - Main Campus

9:45 AM - 10:45 AM

Single vs. Co-Authored and Multi-Authored Research Articles: Evaluating the views and opinions of ICHRIE Scholars

Robert H. Woods, University of Nevada, Las Vegas
Hyewon Youn, University of North Texas
Misty M. Johanson, DePaul University

9:45 AM - 10:45 AM

The Diversity-Validity Dilemma: Implications from the Ricci v. DeStefano U.S. Supreme Court Case

Juan M. Madera, University of Houston - Main
JeAnna Abbott, University of Houston - Main

9:45 AM - 10:45 AM