Jul 31st, 8:30 AM - 9:30 AM


Revealing Key Competencies of Hospitality Graduates Demanded by Industry: A 25-year review


Refereed Paper


Significant changes in the competitive environment of business and education, along with changes in the macro-environment, point to the need for curriculum reform in hospitality and tourism management. Determining relevant competencies and skill sets has helped human resource managers over the years to improve hiring and selection practices, in developing strategies to retain managers, and in career planning initiatives. This study is a review of competencies that have been emphasized by hospitality industry leaders for success in the field over the years, and to report similarities as well as key changes in skills demanded of students graduating from hospitality management programs.


Revised document attached.