Jul 31st, 8:30 AM - 9:30 AM


Emotional Intelligence and Coping Styles among Hospitality Industry Employees


This study examines the relationship between emotional intelligence (EI) and three coping styles (task-, emotion-, and avoidance-oriented coping) using an adult, hospitality industry population. The hierarchical regression indicates that EI is by far the most dominant predictor of task coping among all selected explanatory variables; EI does not have much influence on emotion coping after the entry of two basic personality traits (neuroticism and extraversion); and EI is significantly related to avoidance coping encompassing social diversion and distraction. In addition, this study reveals the critical role played by demographic characteristics (e.g., age, experience, and gender) in individual coping efforts.