Wednesday, 28 July


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Wednesday, July 28th
4:30 AM

Assessing Professional Attributes using Conjoint Analysis

Tanya Ruetzler, University of Mississippi Main Campus
Jim Taylor, University of Mississippi Main Campus
Dennis Reynolds, Washington State University
William Baker, Appalachian State University

4:30 AM - 5:30 AM

Influence of Physical Environment on Disconfirmation, Customer Satisfaction, and Customer Loyalty for First-time and Repeat Customers in Upscale Restaurants

Kisang Ryu, University of New Orleans
Heesup Han, Dong-A University

4:30 AM - 5:30 AM

2:00 PM

Alcohol Consumption Among Hospitality Students and Hospitality Employees: A Replication and Pilot Study

Carl Peter Borchgrevink, The School of Hospitality Business at Michigan State University
Michael Peter Sciarini, The School of Hospitality Business at Michigan State University
Henrik Christian Borchgrevink, H. C. Borchgrevink, Counselor of Chemical Dependency, Chiang Mai, Thailand and Oslo, Norway

2010 I-CHRIE Annual Conference

2:00 PM - 3:00 PM

Innovative Catering – Ecological and Visionary Service Innovation

Vesa (V.A.) Antero Heikkinen, Haaga-Helia University of Applied Sciences
Jouni Ahonen, Haaga-Helia University of Applied Sciences
Risto Karmavuo, Haaga-Helia Unviersity of Applied Sciences

San Juan

2:00 PM - 3:00 PM

institutional investors and international expansion in restaurant industry

Seonghee Oak, North Carolina Central University
Arun Upneja, The Pennsylvania State University

2:00 PM - 3:00 PM

Management Philosophies and Lodging Success: An Exploratory Study

Diann Newman, Ed.D., Florida International University
Elisa Moncarz, Professor
Christine Kay, DBA, Christine Kay & Associates
Linsley T. DeVeau, Ed.D., CHAD, Lynn University

2:00 PM - 3:00 PM

The Impact Psychological Contract Violation on Job Satisfation, OCB and Intent to Leave in a Continuing Care Retirement Community

Ainul Abu Kabar, Kansas State University
Betsy Barrett, Kansas State University

2:00 PM - 3:00 PM

4:30 PM

Assessing Differences in Word Use in Online User Generated Travel Reviews across Hotel Segments

Betsy Bender Stringam, New Mexico State University - Main Campus
John Gerdes, University of South Carolina - Columbia

4:30 PM - 5:30 PM

Does Race Matter? Understanding the role of social connectedness in student retention in hospitality programs

Wanda M. Costen, University of Tennessee - Knoxville
Steven N. Waller, University of Tennessee
Angela J. Wozencroft, University of Tennessee - Knoxville

San Juan, PR

4:30 PM - 5:30 PM

Hotel Service Quality and Business Performance in five hotels belonging to a UK Hotel Chain

Emmanuel T. Murasiranwa, Sheffield Hallam University
Kevin Nield, Sheffield Hallam University
Stephen Ball, Sheffield Hallam University

4:30 PM - 5:30 PM

Preparing Hospitality Students to Lead a Diverse Workforce

Mary E. Dawson, University of Houston - Main
Jack A. Neal, University of Houston - Main
Juan M. Madera, University of Houston - Main

4:30 PM - 5:30 PM


Kwang-Woo Lee, Texas Tech University
Jin-Soo Hwang, Kansas State University
Young-Gin Choi, Kansas State University

San Juan, Puerto Rico USA

4:30 PM - 5:30 PM

Women’s Conceptualizations of Spa Visits: Something Just for Me

Lydia Hanks, The Pennsylvania State University
Anna S. Mattila, The Pennsylvania State University

4:30 PM - 5:30 PM