Jul 28th, 2:00 PM - 3:00 PM


The Impact Psychological Contract Violation on Job Satisfation, OCB and Intent to Leave in a Continuing Care Retirement Community


Research has found that violation of the psychological contract between employer and employee can lead to job dissatisfaction, lowered organizational citizenship behavior (OCB) and intent to leave. Because of the aging population, Continuing Care Retirement Communities (CCRC) will become primary employers in the 21st century and it is imperative that they maintain their workforce. The purpose of this study was to determine the impact of psychological contract violation on job satisfaction, OCB and intent to leave in a CCRC. An online survey instrument was e-mailed to employees. Findings indicated that contract violation did affect job satisfaction which impacted intent to leave; results for OCB were inconclusive.