ScholarWorks@UMass Amherst

Teaching the Concepts of Service Quality Through a Problem-Based Learning Approach: An Assessment of On-Line Reviews

Mary E. Dawson, University of Houston - Main
Karl Titz, University of Houston - Main

Denver, Colorado USA

12:45 PM - 1:45 PM

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The Impact of a Hotel's Business Ethics on

Christina K. Dimitriou, Texas Tech University
Shane C. Blum Dr., Texas Tech University
Charlie Adams Dr., Texas Tech University
Sunny Kim Dr., Texas Tech University

Denver, Colorado

12:45 PM - 12:45 PM

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Exploring Food Neophobia and Perceptions of Ethnic Foods: The Case of Chinese and Thai Cuisines

Amelia Estepa Asperin PhD, North Dakota State University - Main Campus
WooMi Jo Phillips PhD, North Dakota State University - Main Campus
Kara Wolfe PhD, North Dakota State University - Main Campus

Denver, Colorado USA

2:00 PM - 3:00 PM

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Restaurant Healthy Food Quality, Perceived Value, and Revisit Intention: Testing a moderating role of green customers in South Korea

Hyun Jeong Kim, Washington State University
Choong-Ki Lee, Kyung Hee University
Myung-Ja Kim, Kyung Hee University
Kisang Ryu, Sejong University

Denver, Colorado USA

2:00 PM - 3:00 PM

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Rethinking Oldenburg: Third Places and Generation Y in a Developing Country Context

Anne P. Crick Dr., University of the West Indies

Denver, Colorado USA

2:00 PM - 3:00 PM

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The efficacy of Servqual constructs to code online hotel guest reviews: A content analysis

Karl Titz Dr., University of Houston - Main
Mary Dawson Dr., University of Houston - Main

Denver, Colorado USA

3:15 PM - 4:15 PM

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The Organizational Culture Audit: A Model for Hospitality Executives

Mark R. Testa, San Diego State University
Lori J. Sipe, San Diego State University

Denver, Colorado USA

3:15 PM - 4:15 PM

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An Investigation of the Relationships between Hospitality Employees’ Work-family Conflict and Relaxation/social Intentions

Xinyuan Zhao, Sun Yat-Sen University
Hailin Qu, Oklahoma State University
Jingyan Liu, Sun Yat-Sen University

Denver, Colorado USA

4:30 PM - 5:30 PM

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Food Image, Satisfation and Behaviorall Intentions: The case of Malaysia's Portugese Cuisine

Muhammad Shahrim Ab Karim, Universiti Putra Malaysia
Chua Bee Lia, Universiti Putra Malaysia
Razif Aman, Universiti Putra Malaysia
Mohiddin Othman, Universiti Putra Malaysia
Hamdin Salleh, Universiti Teknologi MARA

Denver, Colorado USA

4:30 PM - 5:30 PM

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The Influence of Geographical Distance Groups (GDGs) on Visitor’s Information Sources and Motivations in Local Festival Settings

Kwang-Ho Lee, University of Missouri - Columbia
Dae-Young Kim, University of Missouri - Columbia

Denver, Colorado USA

4:30 PM - 5:30 PM

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Understanding Culinary Tourists: Segmentations based on Past Culinary Experiences and Attitudes toward Food-related Behaviour

Dongkoo Yun, University of Prince Edward Island
Sean M. Hennessey, University of Prince Edward Island
Roberta MacDonald, University of Prince Edward Island

Denver, Colorado

4:30 PM - 5:30 PM

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