Jul 29th, 4:30 PM - 5:30 PM


An Investigation of the Relationships between Hospitality Employees’ Work-family Conflict and Relaxation/social Intentions


Denver, Colorado USA


A field survey was conducted to investigate the effects of hospitality employees’ work-family conflict on relaxation and social types of leisure intentions. Hypothesis testing followed the two-step approach of Structural Equation Modeling (SEM). Based on 271 valid responses in four full-service hotels, the study found that work-family conflict had both direct effects on hospitality employees’ leisure intentions and indirect effects mediated by job tension. Practically, hospitality organizations can utilize the results in applying appropriate leisure activities to help employees effectively cope with work and family role conflicts.