Jul 28th, 11:00 AM - 12:00 PM


The influence of perceived organizational support on engagement: a cross-generational investigation in the hospitality industry


The entrance of Gen Y to the workforce has seemingly caused a profound challenge for hospitality employers. The purpose of this paper is to investigate the perceptions of engagement and perceived organizational support of Gen Y and non-Gen Y employees and to determine if significant differences exist in either the levels of, or the relationship between, the two constructs. Based on a survey of 914 hospitality employees, it is found that although Gen Y respondents have significantly less positive attitudes regarding their current work environment, the influence of POS on engagement is quite strong for all employees surveyed.