Aug 1st, 9:45 AM - 10:45 AM


Why Employees Talk: A Study of the Decision-Making Process Leading to Turnover or Retention


Attracting and retaining qualified workers was the number one issue for the hospitality industry in 2007. This study examines the time period when employees are contemplating whether to quit their jobs or stay. An analysis is made of the length of this contemplation period as well as communication partners and communication strategies used by participants during this period. It further investigates partners and strategies to determine any influence in the participants’ decisions to quit or remain with their employers. The study concludes with suggestions for employers on increasing retention and reducing unwanted turnover and suggestions for future research.