Jul 29th, 4:30 PM - 5:30 PM


Making Management Manageable: An Empirical Investigation into the Stress and Emotional Health of U.S. Hotel Managers


This study measures the amount of stress hotel managers feel on a daily basis. A total of 211 managers self-reported their stress levels using the 43-item Social Readjustment Rating Scale (SRRS). Results show that more than half of hotel managers report stress levels which are very likely to cause stress-related illnesses. The findings of this study are then compared to an earlier study done in 1998 and key differences are discussed. Implications and suggestions for the industry are provided.