Jul 29th, 4:30 PM - 5:30 PM


Differences in Work and Family Stress Experienced by Managers and Hourly Employees in the Hotel Industry


During economic downturns like the present one, hospitality industry employees are often asked to do more with less, and this situation creates stress among employees. Employee stress is becoming a significant issue in the hospitality industry, and it is costly for employers and employees alike. Stress results in overall declines in employee productivity, job performance, and customer service, and also results in increases in hostility, withdrawal, and costly turnover and health care costs. While there is agreement that addressing and reducing stress in the hospitality industry is both a noble goal and is capable of resulting in expense reductions for employers, the nature and quantity of hospitality employee stress is not fully understood. Research regarding stress in the hospitality industry is an understudied topic. This study aims to identify the most common work stressors of a sample of 164 managerial and hourly workers who were each interviewed for eight consecutive days, and were employed at 36 different hotels across the United States. Further, this study examines whether there are differences in the types and frequency of work and family stressors between managers and non-managers, and also for men/women and parents/non-parents.