Author Bios (50 Words for each Author)

Lenna V. Shulga, Ph.D. is an Assistant Professor in the Travel Industry Management School, Shidler College of Business, at the University of Hawaii at Manoa. Her research interests include consumer behavior, human resource management and organizational behavior in the service industry.

James A. Busser, Ph.D. is a Professor in the William F. Harrah College of Hotel Administration at the University of Nevada, Las Vegas. His research interests include hospitality/tourism marketing, service delivery/management, and human resource management.

Abstract (150 Words)

This study examined the roles of transformational leadership and human resource management cost retrenchment strategies on employee outcomes under COVID-19 related conditions. The effects were examined in comparison between the tourism industry and other industries of a US travel destination considerably suppressed by COVID-19 global health pandemic. The respondents (n=161), members of two professional organizations, participated in the online survey. The results of partial least-squares structural-equation modeling (PLS-SEM) revealed that transformational leadership positively affects cost retrenchment, employee job satisfaction, and other-focused ethical organizational climate; transformational leadership negatively affects self-focused ethical organizational climate. Self-focused ethical climate negatively influences employee job satisfaction and trust in the employer; other-focused ethical climate positively influences employee trust. The results of multi-group analysis (PLS-MGA) showed that other-focused ethical climate significantly higher affects trust in the employer for tourism organizations. The results of the study bring forward the significant role of transformational leadership during crisis management.

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COVID-19 Human Resource Retrenchment Strategies and the Role of Transformational Leadership

This study examined the roles of transformational leadership and human resource management cost retrenchment strategies on employee outcomes under COVID-19 related conditions. The effects were examined in comparison between the tourism industry and other industries of a US travel destination considerably suppressed by COVID-19 global health pandemic. The respondents (n=161), members of two professional organizations, participated in the online survey. The results of partial least-squares structural-equation modeling (PLS-SEM) revealed that transformational leadership positively affects cost retrenchment, employee job satisfaction, and other-focused ethical organizational climate; transformational leadership negatively affects self-focused ethical organizational climate. Self-focused ethical climate negatively influences employee job satisfaction and trust in the employer; other-focused ethical climate positively influences employee trust. The results of multi-group analysis (PLS-MGA) showed that other-focused ethical climate significantly higher affects trust in the employer for tourism organizations. The results of the study bring forward the significant role of transformational leadership during crisis management.