Title of Paper
Exploring the Role of Internal Crisis Communication in Creating a Resilient Tourism and Hospitality Workforce: A Mixed-Methods Study
Abstract (150 Words)
The purpose of this paper is to explore the role of internal crisis communication in creating a resilient tourism and hospitality workforce in the wake of the COVID-19 global pandemic. A mixed-methods approach with an exploratory design was adopted. The qualitative component includes 21 interviews and the quantitative component involves a national survey consists of 804 completed responses from tourism and hospitality workers. The findings show that transparent internal crisis communication improves the employer-employee relationship, which further enhances their organizational commitment. This also provides both theoretical and practical implications regarding how to create resilient, transformative workforce in tourism and hospitality
Exploring the Role of Internal Crisis Communication in Creating a Resilient Tourism and Hospitality Workforce: A Mixed-Methods Study
The purpose of this paper is to explore the role of internal crisis communication in creating a resilient tourism and hospitality workforce in the wake of the COVID-19 global pandemic. A mixed-methods approach with an exploratory design was adopted. The qualitative component includes 21 interviews and the quantitative component involves a national survey consists of 804 completed responses from tourism and hospitality workers. The findings show that transparent internal crisis communication improves the employer-employee relationship, which further enhances their organizational commitment. This also provides both theoretical and practical implications regarding how to create resilient, transformative workforce in tourism and hospitality