Author Bios (50 Words for each Author)

Dr Hiran Roy holds a PhD in Management from University of Canterbury, Christchurch, New Zealand. Hiran is also a recipient of a New Zealand Commonwealth Scholarship and Fellowship Plan Award. Prior to joining academia, he worked extensively (over 26 years) with the hospitality business industry as an Executive Chef with branded hotels on different continents. His research interests include sustainable tourism, destination management, sustainable local food systems, local food marketing, city branding through food, hospitality luxury branding, corporate social responsibility, and sustainability. Hiran's work has been published in a variety of leading academic journals including International Marketing Review, Journal of Sustainable Tourism, Journal of Destination Marketing and Management, Journal of Foodservice Business Research, International Journal of Tourism Cities, Tourism Recreational Research, Journal of Hospitality and Tourism Management, Anatolia-International Journal of Tourism and Hospitality Research, Journal of Human Resources in Hospitality & Tourism, and International Journal of Tourism Cities. He also serves as an editorial board member for the Journal of Global Scholars of Marketing Science, Journal of Foodservice Business Research, and Tourism and Hospitality (MDPI).

Dr. Vikas Arya, is a doctorate in Digital Brand Management and currently associated with Rabat Business School, Morocco, as an Assistant Professor (Marketing). As a research scholar, he has presented his research work at more than 45 reputed national and international conferences, including EGOS at CBS-Denmark, American Marketing Science 2020 Conference (AMS-USA), and American Marketing Association Winter Conference 2021 (AMA-USA). Prof. Dr. Arya is a Guest Editor of a special issue of nine International Journals listed in Scopus &/or ABDC category. He has published papers in reputed journals such as Computer s in Human Behavior, International Journal of consumer Studies, International Journal of Information Management, Journal of Retailing and Consumer Studies, Journal of Global Information Management, Benchmarking: An International Journal etc. He is an expert on data analysis using SPSS, AMOS, ADANCO, SMART_PLS, Process, NodeXL, and Nvivo, and imparted various training sessions/workshops on Research & Data Analysis.

Arash Farahmandic is currently pursuing master’s degree in hospitality and Tourism Management at Fairleigh Dickinson University, Vancouver.

Abstract (150 Words)

Abstract

The economic significance of LGBTIQ+ inclusion has been globally recognised by the business organizations including hospitality and tourism organizations. However, LGBTIQ + inclusion is challenging in the hospitality and Tourism organizations. There is a dearth of empirical studies on LGBTIQ+ inclusion in foodservice operations across North America especially from Vancouver context. Therefore, this study will explore how foodservice operations promote LGBTIQ+ inclusion and identify challenges in implementing LGBTIQ+ inclusive strategies in Vancouver a visitor destination. A qualitative approach (semi-structured interview) will be employed to collect data from a sample of foodservice operations. A LGBTQ+ inclusion model will also be developed based on ‘unfreeze-change-(re)freeze’ theory to further understand organisational change with nonlinear, interconnected, interactive and iterative orientations.

Keywords: LGBTIQ+ inclusion; organizational change; diversity and inclusion (D&I); Foodservice

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LGBTIQ+ Inclusion in the workplace and the Response of Foodservice Industry: A study on Vancouver Visitor Destination

Abstract

The economic significance of LGBTIQ+ inclusion has been globally recognised by the business organizations including hospitality and tourism organizations. However, LGBTIQ + inclusion is challenging in the hospitality and Tourism organizations. There is a dearth of empirical studies on LGBTIQ+ inclusion in foodservice operations across North America especially from Vancouver context. Therefore, this study will explore how foodservice operations promote LGBTIQ+ inclusion and identify challenges in implementing LGBTIQ+ inclusive strategies in Vancouver a visitor destination. A qualitative approach (semi-structured interview) will be employed to collect data from a sample of foodservice operations. A LGBTQ+ inclusion model will also be developed based on ‘unfreeze-change-(re)freeze’ theory to further understand organisational change with nonlinear, interconnected, interactive and iterative orientations.

Keywords: LGBTIQ+ inclusion; organizational change; diversity and inclusion (D&I); Foodservice