Title of Paper

Build digital resilience to facilitate peer-to-peer service platform evolution in VUCA environments: A mixed-methods study

Author Bios (50 Words for each Author)

Maomao Chi is a Professor at the School of Economics and Management, China University of Geosciences, Wuhan, China. His research interests include e-business, sharing economy, and platform economy. His research has been published in journals such as International Journal of Information Management, International Journal of Hospitality Management, International Journal of Contemporary Hospitality Management, Industrial Management and Data Systems, Journal of Cleaner Production, International Journal of Mobile Communications, International Journal Networking, and Virtual Organizations, International Journal of Information Systems and Change Management.

Zeya He is an assistant professor at Hilton College of Hospitality Leadership, University of Houston. Her research focuses on digital marketing, business innovation, and service experience. Her research has been published in top-tier tourism, service, and hospitality journals.

Xiang (Robert) Li, Ph.D. (robertli@temple.edu) is a professor and Chair of the Department of Tourism and Hospitality Management at Temple University. Robert's research mainly focuses on destination marketing and tourist behavior, with emphases on international destination branding, customer loyalty, and tourism in Asia.

Lijuan Ao is an undergraduate student in the School of Information Management at Central China Normal University, Wuhan, China. Her research areas include sharing economy and tourism platforms.

Abstract (150 Words)

The world is constantly changing and businesses today face unprecedented challenges, calling for research that explores solutions that help platforms to build digital resilience to navigate the VUCA (volatile, uncertain, complex, and ambiguous) environments. The current research aims to explore effective digital resilience solutions that produce positive evolutional outcomes of P2P service platforms in the VUCA environments. Specifically, against the backdrop of the COVID-19 pandemic, drawing from existing literature and empirical qualitative data, this study develops dimensions that measure a P2P service platforms’ digital resilience at both strategic and operational levels. Collecting quantitative data and adopting fuzzy-set qualitative comparative analysis, this study identifies the coupling effects of the digital resilience dimensions and P2P service platforms’ short-term survival and long-term development.

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Build digital resilience to facilitate peer-to-peer service platform evolution in VUCA environments: A mixed-methods study

The world is constantly changing and businesses today face unprecedented challenges, calling for research that explores solutions that help platforms to build digital resilience to navigate the VUCA (volatile, uncertain, complex, and ambiguous) environments. The current research aims to explore effective digital resilience solutions that produce positive evolutional outcomes of P2P service platforms in the VUCA environments. Specifically, against the backdrop of the COVID-19 pandemic, drawing from existing literature and empirical qualitative data, this study develops dimensions that measure a P2P service platforms’ digital resilience at both strategic and operational levels. Collecting quantitative data and adopting fuzzy-set qualitative comparative analysis, this study identifies the coupling effects of the digital resilience dimensions and P2P service platforms’ short-term survival and long-term development.