TTRA Canada 2023 Conference

Author Bio

Frédéric Dimanche, Ph.D., is Professor and Director of the Ted Rogers School of Hospitality and Tourism Management at Toronto Metropolitan University. He has over 30 years of higher education experience in North America and Europe. His research focuses on tourism management and marketing, and destination competitiveness.

Maggie Perzyna is a researcher with the Canada Excellence Research Chair in Migration and Integration Program at Toronto Metropolitan University (TMU). She has an LLB from Osgoode Hall, York University and an MA in Immigration & Settlement Studies (TMU). Her research addresses the impact of COVID-19 on newcomers working in hospitality.


Immigration, as well as diversity, equity, and inclusion (DEI) are essential aspects of Canada, a multicultural country that relies on immigration. The paper describes the state of diversity management in Canadian tourism and makes recommendations to help foster a competitive tourism sector with improved worker management practices.


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