The Center for Economic Development, working in concert with the Human Service Forum, assessed the expenditure and job multipliers for the human service industry on the Pioneer Valley region. The study consists of three parts: 1) detailed assessments of expenditures for six human service providers that helped shape a survey of jobs and expenditures; 2) a follow-up survey was sent to 110 agencies with a response rate of 53% and ; 3) the subsequent application of job multipliers, developed by the US Bureau of Labor Statistics, to the information in order to assess the total impact of jobs in the human service industry on the local economy.