Type of Submission
This research seeks to utilize a technique (Tanaka technique) in which, while focusing on quality improvement, costs will be managed and tourism organization and companies can benefit from var- ious incomes. The statistical population of this study was hotels in Isfahan and using the opinions of experts of this industry, five cost-effective quality indicators were achieved. This technique has eight steps and for data gathering, questionnaires and interviews were used. This study identifies the amount of deviation of the actual cost from the target cost for each of the indicators. The results showed that ancillary facilities, structural architecture, service, manpower and hotel amenities, respectively, are in the priority of attention.
Shafiee Roodposhti, Maysam; Behrang, Kiandokht; Mirghafoori, Habibollah; and Mehrjoo, Khadijeh
"Pricing in the Hotel Industry Based on the Simultaneous Realization of Cost Management and Service Quality Efficiency Using Tanaka Technique,"
Journal of Hospitality Financial Management: Vol. 29:
2, Article 3.
Available at: https://scholarworks.umass.edu/jhfm/vol29/iss2/3