Purpose: As technology continues to evolve and disrupt all aspects of the hospitality and tourism industry, it is important to explore the effectiveness of these technologies on the learner. Methodology The current study conducted a systematic literature review of 26 research articles focused on exploring the current and emerging technologies used in hospitality and tourism education and training between the years of 2015-2021. The majority of studies (n=20) focused on academic education, with the remainder on industry training. Findings: During this timeframe the predominant technology being used were simulations, virtual field trips, and general online training. Other technologies included clickers, video, wearable, social networks, virtual meeting, tablets, and games. The targeted studies implemented the technology in several ways; including in-person, remote, and as a replacement or hybrid option. Multiple research methods were used to assess the use of the various technologies used. Originality: There are tremendous changes occurring both in student expectations and instructional delivery in higher education classrooms and technology is playing a central role. Exploring the effectiveness of these technologies and determining gaps in research is critical in assisting academics to use the most effective technology in the classroom. This study is the first step in assessing current literature and determining gaps in research.
Reynolds, Joel and Dolasinski, Mary Jo
"Emerging Technologies in Hospitality and Tourism Education and Training: A Systematic Literature Review,"
Perspectives in Asian Leisure and Tourism: Vol. 5, Article 3.
Available at: https://scholarworks.umass.edu/palat/vol5/iss1/3