Jul 28th, 4:45 PM - 5:45 PM


Employment barriers for persons with disabilities in the hotel industry: A reality check


Denver, Colorado


This case study explores the validity of employment barriers regarding persons with disabilities put forward by the hotel industry. A number of employment barriers of employees with disabilities do not necessarily match the reality and seem unjustified. Artificial barriers such as the stigmatization and stereotypical thinking of persons with disabilities prevent these otherwise able individuals from fully participating in employment in the hotel industry. While the case study shows that employing and integrating large numbers of persons with (severe) disabilities in a very competitive market is possible, they remain severely disadvantaged at the workplace.


Final paper version submitted to I-Chrie 2011