Jul 27th, 4:30 PM - 5:30 PM


The Relationships among Work Support, Organizational Commitment, and Organizational Citizenship Behavior of Part-time Employees in the Restaurant Industry


Denver, Colorado USA


Part-time employees’ work behaviors are the most pressing issue in the hospitality industry. The purpose of this study is to explore the structural relationship among perceived work support, organizational commitment, job satisfaction, and organizational citizenship behavior in regard to part-time employees in the restaurant industry. Data analysis contained descriptive analysis and structural equation modeling. The findings proved that part-time employees are willing to show positive behaviors (e.g., organizational commitment and citizenship behavior) and are satisfied with their job when they perceive that they are receiving positive supervisor and organizational supports. Based on the findings, restaurant operators could consider paying more attention to, and showing more concern for, part-time employees in order to enhance their positive work behaviors and job satisfaction.