Aug 1st, 11:00 AM - 12:00 PM


Role Conflict, Role Ambiguity and Work-Family Conflict Among University Foodservice Managers


The purpose of this study was to assess the effect of role ambiguity, role conflict and work schedule on university foodservice managers’ perception of work-family conflict. It also assessed work-family conflict’s influence on university foodservice managers’ turnover intention. The results indicated that as role ambiguity and work hours worked per week increased the level of work-family conflict increased, and role ambiguity was the strongest contributor to work-family conflict. Some role conflict has a negative influence on, but too many roles can be detrimental. Work-family conflict explained about 14% of turnover intention among university foodservice managers.